Built for many brands
Each venue keeps its own Instagram and WhatsApp identity. Staff see one queue, filtered by brand, with strict separation between workspaces.
One inbox for every guest conversation
Instagram and WhatsApp messages from all of your venues arrive in one shared inbox — routed to the right team, answered from the account the guest actually wrote to, with nothing lost along the way.
Each venue keeps its own Instagram and WhatsApp identity. Staff see one queue, filtered by brand, with strict separation between workspaces.
Every reply is locked to the conversation's original account. The wrong-brand reply is not a training problem — it is impossible by design.
Suggested replies arrive pre-written from your own knowledge base. Nothing reaches a guest until a person approves it — or until you deliberately switch a channel to automatic.
Deliveries, failures and retries are recorded and visible. If a message could not be sent, you will know — not wonder.